Privacy Policy

This Privacy Policy describes how DM Digital Marketing LLC ("DM Digital," "we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website at getdmdigital.com, engage us for managed local SEO and website services, or otherwise interact with us. By using our website or engaging our services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, do not use our website or engage our services.

1. Information We Collect

A. Information You Provide

• Contact information: name, business name, email address, phone number, and mailing address (when you fill out our contact form, request a quote, or engage our services)
• Business information: business type, services offered, target service area, existing website, current marketing channels, goals, and any other details you share during our consultations
• Account credentials: passwords for any accounts shared with us for the purpose of providing Services (e.g., Google Business Profile, hosting accounts, registrar accounts) — these are stored securely and used only as needed
• Billing and payment information: collected via our invoicing tool (currently QuickBooks) and any payment processor we use for subscription billing (currently Stripe). We do not store full credit card numbers on our servers
• Communications: emails, messages, support requests, and any documents you share with us

B. Information Collected Automatically

• Usage data: pages viewed on our website, features used, time spent, device type, browser type, IP address, approximate location based on IP, and referral source
• Cookies and similar technologies: session cookies, security tokens, and analytics cookies
• Server logs: standard request logs (timestamps, URLs, response codes) for security and debugging

C. Information from Third Parties

• Google Search Console and Google Analytics, when connected to your accounts for reporting purposes
• Google Business Profile data, when linked to your business
• Limited payment confirmation data from Stripe and QuickBooks
• DNS and security data from Cloudflare for connected domains

2. How We Use Your Information

We use information to:

• Respond to inquiries, prepare quotes, and provide our Services
• Manage Client accounts, billing, and project coordination
• Generate website content, including AI-assisted content (Section 3)
• Communicate with you about active engagements, deliverables, deadlines, and reports
• Send relevant marketing communications, only with your consent (with the ability to unsubscribe at any time)
• Monitor performance, analyze usage of our website, and improve our Services
• Detect, prevent, and respond to fraud, abuse, or security incidents
• Comply with legal obligations, tax reporting, and accounting requirements
• Enforce our Terms of Service and protect our legal rights

3. AI Processing

Some of our Services use third-party AI to generate or assist with content (currently Anthropic's Claude API). When we use AI to produce content for your website, we send only the business information necessary for the task (business name, type, location, services offered, etc.). We do not send your account credentials, payment information, or personal identifiers beyond what is needed to generate relevant content. Anthropic processes this data under their own privacy policy and does not use API data to train their models. You can review their policy at anthropic.com/legal.

4. How We Share Information

We do NOT sell your personal information. We share information only as follows:

A. Service Providers (Sub-processors)

We use the following trusted third-party providers:

• QuickBooks (invoicing and accounting)
• Stripe (subscription payment processing for any subscription-based services)
• Anthropic (AI content generation)
• Vercel (web hosting and serverless functions)
• Supabase (database, authentication, file storage)
• Cloudflare (DNS, CDN, DDoS protection)
• Resend (transactional and marketing email delivery)
• Google Workspace (email and document handling)
• Google Search Console and Google Analytics (reporting on connected sites)

Each provider is bound by contract or terms of service to protect your information.

B. Legal Compliance

We may disclose information if required by law, subpoena, court order, or government request, or to protect our rights, prevent fraud, ensure user safety, or respond to a security incident.

C. Business Transfers

If DM Digital Marketing LLC is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify Clients of any such change in ownership.

D. With Your Consent

We may share information for other purposes with your explicit consent.

5. Public Information on Client Websites

Content published to your DM Digital-built website (business name, services, locations, testimonials, photos, etc.) is publicly accessible by anyone visiting your site. You should not include sensitive personal information you do not want publicly available. We are not responsible for information you choose to publish.

6. Cookies and Tracking on Our Website

We use cookies and similar technologies on getdmdigital.com to:

• Remember your preferences
• Measure website usage and performance
• Detect and prevent fraud or abuse

Most browsers allow you to control cookies through settings. Disabling cookies may impact site functionality.

7. Data Retention

We retain your information for as long as our engagement is active and for a reasonable period thereafter:

• Engagement records and Client communications: retained for up to 7 years (consistent with tax and accounting record-keeping requirements)
• Billing and tax records: retained as required by federal and state law (typically 7 years)
• Inquiry submissions from prospective Clients who do not engage us: retained for up to 24 months, then deleted
• Backup copies: retained for up to 30 additional days, then permanently deleted
• Aggregated, anonymized analytics data may be retained indefinitely

You may request earlier deletion of your personal information; we will comply to the extent permitted by law and record-keeping requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information (subject to legal retention requirements)
• Data portability: request your information in a structured, commonly used format
• Objection: object to certain types of processing
• Withdrawal of consent: where processing is based on consent, withdraw it at any time

To exercise these rights, contact info@getdmdigital.com. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
• The right to non-discrimination for exercising your privacy rights
• The right to limit use of sensitive personal information

To exercise these rights, contact info@getdmdigital.com.

10. European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation, including the rights listed in Section 8. Our legal basis for processing personal information includes:

• Contract performance (to provide the Services you engaged us for)
• Legitimate interests (to operate, secure, and improve our business)
• Legal obligations (compliance with tax, accounting, fraud prevention laws)
• Consent (where applicable, e.g., marketing emails)

International transfers: your data may be processed in the United States and other countries where our service providers operate. We rely on standard contractual clauses and other approved safeguards where required.

You have the right to lodge a complaint with your local data protection authority.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption in transit (TLS/HTTPS for all platform traffic)
• Encryption at rest for sensitive database fields
• Hashed password storage where applicable
• Role-based access controls and least-privilege access for staff
• Regular security reviews and dependency updates
• Incident response procedures

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.

12. Children's Privacy

Our Services and website are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it. Parents who believe their child has provided personal information should contact info@getdmdigital.com.

13. Marketing Communications

With your consent, we may send you marketing emails about new services, blog posts, or industry tips. You can unsubscribe at any time using the link in any marketing email or by contacting info@getdmdigital.com. Transactional and engagement-related emails (project updates, invoices, support, security alerts) are necessary for the Services and cannot be unsubscribed from while engaged.

14. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry-standard way to interpret DNT signals, we do not currently respond to them. You can control tracking through cookie settings.

15. Third-Party Links

Our website and Client websites may contain links to third-party websites or services we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before sharing personal information.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a notice on our website or sending an email to active Clients. Continued use of our website or Services after the effective date constitutes acceptance of the revised Policy.

17. Contact

For questions, requests, or complaints about this Privacy Policy or our data practices, contact:

• DM Digital Marketing LLC
• info@getdmdigital.com
• Nevada, United States